Terms of service

These terms govern the supply of the software and services of Aurobica SRL ("Aurobica") to its business customers. Together with the signed commercial offer and the privacy policy, they constitute the agreement between the parties. For the processing of information received through the Amazon Selling Partner API, the rules of the Amazon Data Protection Policy apply in addition.

1. Subject matter

Aurobica designs, builds and licenses management applications for logistics, transport and warehousing — including Aurobica OMS (order management), Aurobica TMS (transport management), Aurobica WMS (warehouse management) and AuLA (laundries and tailoring) — as well as analysis, onboarding, training, support and customisation development services.

The services are intended exclusively for businesses, professionals and other parties acting in the course of their economic activity. They are not offered to consumers.

2. Formation of the contract

The relationship is formed on written acceptance, including by email, of the commercial offer prepared by Aurobica following requirements analysis. The offer states the modules activated, the fees, the duration and any onboarding and customisation activities.

3. Licence to use

For the duration of the contract and against payment of the fees, Aurobica grants the customer a non-exclusive licence to use the software, which may not be transferred or assigned to third parties, limited to the modules activated and to the sites, users or volumes agreed. Decompilation is prohibited save in the cases permitted by law, as are resale, sub-licensing and making the software available to parties other than the customer and its staff.

4. Amazon integration

The Aurobica OMS module can connect to the customer's seller account through the Amazon Selling Partner API. The connection is made exclusively through Amazon's official authorisation flow (Login with Amazon): the customer does not share its Seller Central access credentials with Aurobica and may revoke the authorisation at any time, from its own Amazon account or by requesting revocation from our support team.

Aurobica processes the information received through the SP-API as a data processor, solely for the order fulfilment purposes authorised by the customer, as described in the Amazon Data Protection Policy. The customer remains the holder of its own selling account and is responsible for complying with the Amazon policies applicable to its business.

Aurobica SRL is an independent software provider: it is neither affiliated with nor sponsored by Amazon.com, Inc. or its associated companies, and is not liable for changes to, suspension of, or malfunctions in the services and interfaces made available by Amazon.

5. Customer obligations

The customer undertakes to use the software in compliance with the law and with these terms, to provide accurate and up-to-date data, to safeguard the access credentials assigned to its users and to notify Aurobica promptly of any unauthorised use of which it becomes aware. The customer is responsible for the content and data it enters into the system and for the activities carried out through the accounts attributable to it.

6. Support and availability

Support is provided by Aurobica's technical department, remotely or at the customer's premises where necessary, every day of the week, within the response times agreed in the offer. Aurobica periodically publishes corrective and evolutionary updates.

Aurobica takes reasonable measures to ensure service continuity but does not guarantee uninterrupted, error-free operation. Interruptions may occur for scheduled maintenance, notified with reasonable notice, or for causes not attributable to Aurobica, including communication network failures and the unavailability of third-party services.

7. Fees and invoicing

Fees are set out in the offer and may comprise a component linked to the volumes actually handled, a fee for the modules activated and one-off amounts for onboarding and customisation. Amounts are exclusive of VAT and other charges required by law. Invoicing arrangements and payment terms are those stated in the offer; in the event of late payment, statutory default interest applies and Aurobica may suspend the service on written notice.

A non-binding indication of the pricing model is published on the Pricing page.

8. Intellectual property

The software, the documentation, the interfaces and any development or customisation of them remain the exclusive property of Aurobica, save where otherwise agreed in writing. Data entered or generated by the customer through use of the software remains the customer's property. On termination of the contract the customer may request an export of its data in a structured, commonly used format.

9. Confidentiality

Each party undertakes to keep confidential the other party's technical, commercial and organisational information of which it becomes aware in performing the contract, not to disclose it to third parties and to use it solely for the purposes of the relationship. This obligation survives for five years after termination of the contract.

10. Protection of personal data

The processing of personal data is described in the privacy policy. Where Aurobica processes personal data on behalf of the customer, the parties enter into a processing agreement under Article 28 of Regulation (EU) 2016/679. Data is stored on servers located in Italy, within the European Economic Area.

11. Limitations of liability

Aurobica is liable for direct damages attributable to its own fault, up to the amount of the fees received in the twelve months preceding the event. Liability is excluded for indirect damages, loss of profit, loss of business opportunity or loss of data not attributable to Aurobica. No limitation applies in cases of wilful misconduct or gross negligence, nor where the law does not permit exclusion.

12. Duration and termination

The duration is that stated in the offer. In the absence of any different provision, the contract is of indefinite duration, and either party may withdraw on sixty days' written notice. Aurobica may terminate the contract under Article 1456 of the Italian Civil Code in the event of breach of payment obligations, use of the software in breach of the licence, or breach of the confidentiality obligations.

13. Changes to these terms

Aurobica may update these terms to reflect regulatory, technical or organisational changes. Material changes are notified to active customers with reasonable notice; if the customer does not accept them, it may withdraw within thirty days of the notice.

14. Governing law and jurisdiction

The contract is governed by Italian law. Any dispute relating to its interpretation, performance or termination falls within the exclusive jurisdiction of the Court of Santa Maria Capua Vetere.

15. Contact

For any question about these terms:
Aurobica SRL — Contrada Fontanelle, 3 — 81014 Capriati a Volturno (CE), Italy
Email: info@aurobica.com
Phone: +39 0823 944086